Affordable technology and services from pros, not geeks!
- Payment for all hardware and third party software purchases must be completed when placing order.
- SoloComputers.com accepts cash, checks, money orders, cashiers checks, Visa, Master Card, Discover, and American Express.
- Checks must clear with bank before being considered as payment for products or services rendered. Usually takes from two to five business days to clear.
- Any credit card charge backs and returned checks will incur an $80 return check fee and will render unpaid balance as late. Late payment rules will apply as stated below.
- Lay Away
- When lay away option for payment is used, customer has 30 days to pay products in full.
- Delivered products may slightly differ from initial order.
- If full payment is not received within the 30 day layaway period amount paid minus 10% of initial total will be refunded.
- Any item left for over 90 days will be considered abandoned.
- Any abandoned items will become property of SoloComputers.com.
- SoloComputers.com estimates UPS shipping charges as best as possible by acquiring actual shipping costs from UPS servers on a real time basis. Amounts received from UPS servers are considered estimates. If actual shipping cost exceeds initial estimate, customer will be liable for difference. If actual cost is less by at least $5.00, SoloComputers.com will refund the difference to customer.
- Products will not be shipped until a satisfactory form of payment is received.
- New products carry a one year manufacturer warranty against defects. Customer may contact manufacturer directly to redeem warranty in case of a defect. SoloComputers.com will assist customer in the warranty process with manufacturers as much as possible.
- Some new products have a warranty for a longer than one year. Such products will be identified as such.
- Manufacturer Refurbished products typically carry a 90 day manufacturer warranty against any defects. Any variation of period will be defined as such. Customer may contact manufacturer directly to redeem warranty in case of a defect. SoloComputers.com will assist customer in the warranty process with manufacturers as much as possible.
- Used products have been tested by SoloComputers.com and will have a three day warranty.
- Improper use such as liquid spills, failure to have surge protection, hitting, and dropping, of products voids any warranty.
- All new computer systems have a one year warranty against hardware defects. Improper functionality of hardware based on improper software usage is not covered by warranty. Hardware is not deemed defective if improper functionality is caused by virus attacks, spyware, or improper software on computer system.
- If computer hardware is stated as defective by customer, SoloComputers.com will conduct test and if hardware is not found to be defective, customer will be responsible for computer service charges and shipping costs.
- SoloComputers.com will assist customer in coordinating warranty with manufacturer. SoloComputers.com will credit shipping costs to the customer, if manufacturer does not cover it, of defective device only not entire computer systems.
- NOTE: Many times hardware may seem to be working incorrectly or slow and the cause is software related issues which are not covered by a warranty. Many times these issues can be resolved with a system cleanup or an operating system reinstallation. A cost will apply for these services.
- Late Payments
- Payment for hardware and third party software products is due when placing order. Any payments not completed by date of order will be considered late unless specified otherwise.
- All payment for services rendered by SoloComputers.com are due at time of service completion.
- 50% of initial estimate total is to be paid before initiating services with duration of two hours or more unless otherwise specified.
- Late fees will be assessed from first day of payment being late.
- Late fees will be .1% of balance owed on a daily accrual basis.
- If a hosting account is not paid when due, SoloComputers.com has the right to disconnect the account and redirect as necessary. If customer would like account reactivated, payment must be received in full, including a $50 reconnection fee.
- If payment is over 30 days late, SoloComputers.com has the right to recover any hardware and will credit the bill its current resale value as assessed by SoloComputers.com. All shipping costs to and from customer will be responsibility of customer. Unpaid balance will be submitted to attorney general for collection and judgment against customer.
- Any partial payments received after late fees are assesd will be applied towards late fees first, and remaining balace will apply for original balance. Late fees will continue to accrue on pending balance.
- Returns will be accepted with receipt within 14 days of purchase if products are in new resale condition or deemed defective.
- A 25% restocking fee and all shipping costs to and from customer will be deducted from refund if product is not defective.
- Domain Name transfers
- SoloComputers.com will transfer domain names belonging to customers to entity specified by customer in writing.
- Domain names will not be transferred if any unpaid invoices exist.
- We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.
- To change this information please call 210-352-5077.
- We will not sell your personally identifiable information to anyone.
- For updates to this policy view solocomputers.com/policies.asp
- Security Policy
- Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
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